THTC Returns Policy & Legal Stuff!

Returns, Damaged or Defective Goods

Short Version

If you don't want to read all of the boring stuff below, in short - if you are unhappy with the items you've purchased or if you want a different size, you can return and/or exchange them within 7 days - as long as they haven't worn it out, spilt sangria on it or got it 'hot-rocked'. The returns address is below!

Long (legal) Version

Our "No Mess" guarantee means that, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, and we will issue a full refund for the price you paid for the item. Please note: we can only accept the freepost return of opened and worn items if they are faulty, unless otherwise agreed via phone or email. If you receive an item and find that it is the wrong size, you can return it to us at cost and we can reissue a replacement. Please email info@thtc.co.uk for more details.

Please follow the steps below to enable us to process your refund efficiently:

  • Please send us a note detailing the reason for return - you can use your packing slip / delivery note.
  • This note MUST include your Name, Address, Contact numbers and email address, date received, design/size/colour of the garment, and any order reference numbers on your delivery note. In the case of a faulty product, please provide a full description of the fault.
  • By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products.
  • To cancel your purchase under this cooling-off period, please fill out a note, as detailed above, giving the reason for the return as "contract cancellation".
  • Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

 

  • We will notify you via e-mail when we have processed your return. This may take up to three weeks
  • For your protection we recommend that you use a recorded-delivery service.


We cannot accept liability for packages damaged during transit. You are advised to wrap the product adequately to prevent this happening.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. Where appropriate, the cost of returning the item will be refunded to you.

Please return all goods to:

THTC Returns
15A Princes Avenue
London
W3 8LX

UK & International Assistance:

If you require help on how to return your goods please call us on +44 (0)208 6309001

These terms do not affect your statutory rights.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4

More Legal Stuff!

Outline of our purchase procedure:
The price you will pay for the goods is shown in the Total row of the shopping basket.

Once you wish to purchase the goods from your shopping basket you can proceed to the Checkout where we will ask for your payment details.

By completing the details and clicking the "Confirm Order" button on the Checkout screen you are offering to buy the goods subject to our Terms and Conditions and this Purchase Procedure.

We have the right to refuse at our discretion to supply any goods ordered by you.

We will then acknowledge your order. In the unlikely event of card authorisation failure or the product being discontinued a member of our customer care team will contact you.
When we receive your order we may find that the price quoted for the goods you have ordered has changed. We are entitled to make adjustments to the price in the circumstances set out in the Terms and Conditions. If this happens we will inform you of the new price and ask you if you wish to proceed with your order. You can either accept the price change or terminate the contract by notice in writing to us. These terms do not affect your statutory rights

Data protection and Privacy

We want you to enjoy your shopping experience in the safe knowledge that any information that you provide us with, whether it be credit card information or other personal information, is secure. In order for us to provide you with the best possible service, we need to gather certain information about you. This information will assist us in tailoring our services, specifically for you.

We collect this personal information by using on-line forms that all visitors are encouraged to complete and by using details that you e-mail to us. The site uses server sessions to keep you 'logged in' which will disconnect after an hour of inactivity. All the data we store is encrypted and password protected for your protection. Additionally, our internal procedures help protect your privacy by limiting employee access to, and use of, this information.

Primarily, we will use your data to process your order and send your goods to you. This may include passing your details to our fulfilment partners for them to send your order to you, and also passing your details to delivery companies so that they can deliver your parcel. Basic checks may be made against your data, to ensure that the details are genuine - these checks are necessary, particularly to help prevent the fraudulent use of credit card numbers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way. Your information (such as name, address, purchase details etc.) will not be given or sold to any outside organisation for its use in marketing without your consent. If you have any questions about this or any other matter regarding thtc.co.uk, you can contact us here or at the address below:

THTC Customer Care,15A Princes Avenue,London.W3 8LX United Kingdom
Tel: 44 (0)208 630 9001

Credit card security

The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.